Welcome to the official home of the #LotsOfSocks campaign!

Shipping and refund policy

We deliver worldwide from our office in the United Kingdom.
Please allow up to 2 working days for your order to be processed. You will receive a notification when your order has been shipped.
Delivery is estimated at 3-5 working days in Europe and 7-10 working days worldwide, from the shipping date. 

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Shipping Rates
Our shipping rates are based on the toal weight of your order.
As a guide, these are the approximate weights of each item.
 Socks size Weight per pack (3 pairs)
Babies 50g
Toddlers

75g

Kids

90g

Juniors

110g

Adult small

120g

Adult medium

130g

Adult large

145g

Shipping Rates UK
 Weight of order Shipping cost
Up to 150g £3.00
150-1500g £4.00
Shipping Rates Europe 
Weight of order Shipping cost
Up to 150g £5.00
151-750g £8.00
751-1500g £10.00
Shipping Rates rest of the world
Weight of order Shipping cost
Up to 150g £8.00
151-750g £16.00
751-1500g £20.00
 
All prices are in British pounds (£).
If your order exceeds 1500g please email shop@ds-int.org to discuss shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Down Syndrome International is not responsible for these charges. If they are applied they are your responsibility as the customer.

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Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. 
In the event that your order arrives damaged in any way, please email us as soon as possible at shop@ds-int.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don't hesitate to email shop@ds-int.org.